Customer information
Delivery
How tickets, digital products and services are delivered.
Event tickets
After payment is successfully confirmed, tickets appear in My Account → My Tickets with a QR code used for entry. Nothing is posted.
Digital products
Digital access and downloads become available in My Account → My Music after successful payment and confirmation. Download links are private and expire after a short time; you can generate a new one from your account.
Studio and music services
Services are delivered as agreed in your confirmed booking. Timelines depend on the project and are confirmed by the team.
Physical products
No physical products are currently sold. Delivery terms will be published if that changes.
These policies may be updated as Royal Cipher Group's products and services develop.
Royal Cipher Records (PTY) LTD, trading as Royal Cipher Group, South Africa. Questions: royalcipherrecords@gmail.com · +27 68 309 4886